Shipping policy
Countries We Ship To
We currently ship to the United States (our domestic market) and the following 27 international markets:
- United Arab Emirates (AE)
- Austria (AT)
- Australia (AU)
- Belgium (BE)
- Canada (CA)
- Switzerland (CH)
- Czechia (CZ)
- Germany (DE)
- Denmark (DK)
- Spain (ES)
- Finland (FI)
- France (FR)
- United Kingdom (GB)
- Hong Kong SAR (HK)
- Ireland (IE)
- Israel (IL)
- Italy (IT)
- Japan (JP)
- South Korea (KR)
- Malaysia (MY)
- Netherlands (NL)
- Norway (NO)
- New Zealand (NZ)
- Poland (PL)
- Portugal (PT)
- Sweden (SE)
- Singapore (SG)
We're unable to ship to countries not listed above at this time.
Processing Time
Orders are processed within 2–3 business days of purchase. Orders placed on weekends or holidays begin processing on the next business day.
Delivery Time
Once shipped, orders typically arrive within 5–10 business days, depending on your location. Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, or circumstances outside our control.
Shipping Costs
We offer free shipping on every order to all of the countries listed above, with no minimum purchase required.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow its progress.
International Orders
For orders shipped outside the United States, you are responsible for any customs duties, import taxes, or fees charged by your country. These are not included in your order total and are collected by the carrier or local authorities.
Lost or Delayed Packages
If your order hasn't arrived within the expected delivery window, contact us at support@lunawest.store and we'll help track it down.
Questions
For any shipping questions, reach us at support@lunawest.store or call +44 7624 213943.