Terms of service

Welcome to Lunawest. These Terms of Service ("Terms") govern your access to and use of the Lunawest website and the purchase of products through it. By placing an order or otherwise using this site, you agree to these Terms.

1. About Lunawest

Lunawest ("we," "us," "our") sells at-home light, heat, and touch therapy products. Nothing on this site constitutes medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, are pregnant, or are uncertain whether a product is right for you, consult a healthcare professional before use.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order with us.

3. Products and Pricing

We make reasonable efforts to display product details, images, and pricing accurately. Prices are shown in the currency displayed at checkout and are subject to change without notice. We reserve the right to limit quantities, refuse orders, or discontinue products at our discretion.

4. Orders and Payment

By placing an order, you confirm that the payment and shipping information you provide is accurate. We reserve the right to cancel or refuse any order, including in cases of suspected fraud, pricing errors, or inventory issues, in which case you will be refunded in full.

5. Shipping and Returns

Shipping timeframes are detailed in our Shipping Policy. Returns and refunds are governed by our Refund Policy. Both are incorporated into these Terms by reference.

6. Product Use and Safety

Our products are intended for personal, at-home use only, in accordance with the instructions provided with each product. Improper use, use by individuals for whom the product is not suited, or use contrary to included instructions is at your own risk.

7. Intellectual Property

All content on this site — including text, graphics, logos, and images — is the property of Lunawest or its licensors and may not be copied, reproduced, or used without written permission.

8. Data Security and Payment Processing

This site uses SSL (Secure Sockets Layer) encryption to protect information transmitted between your browser and our servers, including personal and order information. Payment card information is processed by Shopify and its payment partners, who maintain PCI-DSS (Payment Card Industry Data Security Standard) compliant infrastructure for handling and storing card data — Lunawest does not directly store your full payment card details. While we take reasonable, industry-standard measures to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. User Responsibilities

You are responsible for providing accurate account, order, and payment information, for keeping any account credentials confidential, and for all activity that occurs under your account. You agree not to use this site for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with any other party's use of it.

10. Limitation of Liability

To the fullest extent permitted by law, Lunawest is not liable for any indirect, incidental, or consequential damages arising from your use of our products or this website. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

11. Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted to this page. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Isle of Man, without regard to conflict of law principles.

13. Contact Us

Questions about these Terms can be sent to support@lunawest.store or by phone at +44 7624 213943. Our registered address is Unit 10 Braddan Industrial Estate, Douglas, Isle of Man, IM4 4LE.